Get in Touch With Us
Got a question about how sweepstakes casinos work, why a particular operator sits where it does in our rankings, or something that just doesn't add up on one of our pages? We would rather hear about it than have it sit unanswered. This page explains what we cover, how to get in touch, and what happens once your message lands with us.
Who You're Contacting
Sweepstakes Casinos is an independent site covering sweepstakes casinos and social casinos — the online platforms that let players enjoy slots, table games, and live-dealer rooms through Gold Coins and Sweeps Coins rather than traditional real-money wagering. We compare operators, explain how the sweepstakes model and coin redemption process actually work, and try to flag the details — state restrictions, redemption minimums, playthrough requirements — that a lot of promotional pages leave out.
We're not a customer support desk for any of the operators listed on this site. If you have an issue with your account, a coin package, or a prize redemption, that has to go through the operator's own support channel, since they hold your account details and verification records. What we can help with is everything related to this site itself.
What We Can Help With
- Questions about our reviews — how we assessed an operator, what a rating reflects, or why one platform ranks above another.
- Corrections — if a welcome offer, coin package, eligible-state list, or redemption detail on this site looks out of date. Sweepstakes casino terms change often, and operators frequently revise which states they serve, so we rely on readers flagging changes we may have missed.
- Content suggestions — topics you'd like us to cover in more depth, such as identity verification, payment methods, or how sweepstakes laws apply in a specific state.
- General feedback — on the site's usefulness, clarity, or anything that felt confusing.
- Responsible gaming questions — if you'd like pointers toward self-exclusion tools, deposit limits, or organizations such as the National Council on Problem Gambling or Gamblers Anonymous, let us know and we'll point you in the right direction.
How to Reach Us
Email is the most reliable way to contact our team. We read every message that comes in and aim to respond within two business days, though this can run longer during busy periods. When you write in, a short line on what your message concerns — a review query, a correction, a general question — helps us route it to the right person and reply faster.
We do not send automated replies as a stand-in for an actual answer. A real member of the team will read your message before responding.
What We Can't Do
To keep expectations realistic, here's what falls outside what a comparison site can offer:
- We can't access, manage, or make changes to any account on a sweepstakes casino platform.
- We can't process coin redemptions, verify your identity, or speed up an operator's processing time.
- We can't confirm whether a specific operator is legal for you to use in your state. Sweepstakes laws vary by jurisdiction and change over time, so that question needs to go to the operator's own terms and, where needed, a legal professional familiar with your state's rules.
- We can't guarantee outcomes on any casino-style game. Slots, live-dealer games, and other titles involve chance, and no message to us changes that.
A Note on Accuracy
We try to keep coverage of coin packages, welcome offers, redemption thresholds, and state eligibility as current as possible, but operators update their terms frequently and availability can shift with little notice. If you've read one of our comparison pages — including our roundup of trusted non-GamStop casinos in the UK — and something looks off, telling us is genuinely useful. We'd rather correct a detail than leave it wrong.
Thanks for taking the time to read this far. We look forward to hearing what's on your mind.